Shipping Policy
Welcome to TasteY. This Shipping Policy explains how food orders are delivered through our platform.
1. Service Area
TasteY currently provides food delivery services in:
- Contai, Tamluk, Haldia, Midnapore, Kharagpur, and Ghatal West Bengal.
We plan to expand our services to additional cities across West Bengal. Delivery availability depends on your location and restaurant coverage.
2. Delivery Time
Our typical delivery time is 20–45 minutes from the time your order is confirmed.
Delivery times may vary due to:
- Restaurant preparation time
- Distance between the restaurant and delivery location
- Traffic conditions
- Weather conditions
- High order volume
- Local events or festivals
- Other unforeseen circumstances
Estimated delivery times are provided for convenience and are not guaranteed.
3. Delivery Charges
Delivery charges are calculated based on factors such as:
- Delivery distance
- Restaurant location
- Demand and order volume
- Promotional offers
- Other operational factors
The applicable delivery fee will be displayed before you confirm your order.
4. Order Tracking
Customers may receive order updates through the TasteY platform, WhatsApp, SMS, phone call, or other available communication channels.
5. Failed Delivery
A delivery may be unsuccessful if:
- The delivery address is incorrect or incomplete.
- The customer is unavailable after reasonable contact attempts.
- The phone number provided is unreachable.
- Delivery is prevented due to safety, legal, or access restrictions.
In such cases, refund eligibility will be determined in accordance with our Refund & Cancellation Policy.
6. Delivery Acceptance
Customers are requested to:
- Be available at the delivery location.
- Answer phone calls from the delivery partner when necessary.
- Verify the order before accepting delivery.
Any issues should be reported to TasteY Support as soon as reasonably possible.
7. Delivery Delays
While we strive to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Traffic congestion
- Restaurant delays
- Public holidays
- Government restrictions
- Force majeure events
TasteY will make reasonable efforts to keep customers informed of significant delays.
8. Food Handling
TasteY works with restaurant partners and delivery partners to help ensure food is transported safely.
Food quality, preparation, hygiene, and packaging remain the responsibility of the respective restaurant partner.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
TasteY
🌐 Website: www.tastey.in
📧 Email: tastey.app@gmail.com
📞 Phone: +91 9907448801
📍 Currently Serving: Contai, Tamluk, Haldia, Midnapore, Kharagpur, and Ghatal West Bengal.
🚀 Expanding Across: West Bengal, India