Return and Refund Policy

At TasteY, we strive to provide a smooth and satisfying food delivery experience. This Return & Refund Policy explains when refunds may be issued and how refund requests are handled.

1. Food Returns

Due to the perishable nature of food, delivered food items cannot generally be returned once they have been accepted by the customer.

If there is an issue with your order, please contact TasteY Support as soon as possible.

2. Refund Eligibility

You may be eligible for a full or partial refund in situations such as:

• Wrong food item delivered.
• Missing food items.
• Damaged or spilled food due to delivery.
• Duplicate payment.
• Payment deducted but order was not confirmed.
• Order cancelled by the restaurant.
• Order cancelled by TasteY due to operational reasons.

Each request is reviewed individually based on the circumstances.

3. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after the restaurant has started preparing the order.
• Incorrect delivery address provided by the customer.
• Failure to answer calls or receive the delivery.
• Delay caused by incorrect customer information.
• Personal taste preferences where the food matches the order and description.
• Minor delays caused by traffic, weather, or other circumstances beyond reasonable control.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Order Cancellation

Customer Cancellation

Customers may cancel an order before the restaurant starts preparing the food.

Once preparation has begun, cancellation requests may not be accepted.

Restaurant Cancellation

If the restaurant is unable to prepare your order due to item unavailability, closure, or other operational issues, you will generally receive a refund for eligible prepaid amounts.

TasteY Cancellation

TasteY may cancel orders due to:

• Payment failure
• Suspected fraud
• Restaurant closure
• Delivery partner unavailability
• Force majeure events
• Other operational reasons

Where applicable, eligible prepaid amounts will be refunded.

5. Refund Process

If a refund is approved:

• Online payments will generally be refunded to the original payment method.
• Refund processing time depends on your bank or payment service provider.
• Cash on Delivery (COD) orders are generally not eligible for monetary refunds unless money has already been collected in error.

6. Reporting an Issue

To help us investigate your request, please provide:

• Order ID
• Registered mobile number
• Description of the issue
• Photographs of the food or packaging (if applicable)

Providing complete information helps us resolve your request more efficiently.

7. Refund Decision

TasteY reserves the right to verify all refund requests.

Where necessary, we may consult the restaurant partner or delivery partner before making a decision.

Our decision will be based on the available evidence and applicable law.

8. Changes to This Policy

TasteY may update this Return & Refund Policy from time to time.

The latest version will always be available on our website.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

TasteY

🌐 Website: www.tastey.in

📧 Email: tastey.app@gmail.com

📞 Phone: +91 9907448801

📍 Currently Serving: Contai, Tamluk, Haldia, Midnapore, Kharagpur, and Ghatal West Bengal.

🚀 Expanding Across: West Bengal, India